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How We Protect Your Account and Payment Information

Your account data, payment details and personal information stay secure on maxibet through encrypted storage and strict access controls.

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maxibet How We Protect Your Account and Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Our privacy support team is available seven days a week to answer questions about your data, help you update your account details, or process data requests.

Live Chat Support Available when the lobby is open — ask any privacy question and get an answer in minutes without leaving your account dashboard.
Email Privacy Requests Send formal data requests, deletion requests or privacy concerns to our Data Protection Officer. Expect a response within seven business days.
Account Settings Update Manage your contact information, communication preferences and account visibility directly in Settings without contacting support.
DATA HANDLING PRACTICES

Transparency in How We Manage Your Information

We handle your privacy data with clear operational rules so you always know where your information is and who can access it.

Secure Payment Storage

Your DANA, OVO, GoPay and QRIS payment details are encrypted at rest and in transit, stored in separate vaults from your account profile, and verified on every withdrawal.

Session & Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences in your browser settings.

Account Access Verification

When you request account changes, reset your password or initiate a withdrawal, we verify your identity through email confirmation and phone SMS to prevent unauthorised access.

Data Retention Schedule

Account data is stored while your account is active. Closed accounts are archived for three years, then permanently deleted unless regulatory requirements demand longer retention.

Third-Party Integrations

Payment processors (DANA, OVO, GoPay, QRIS) handle your payment data under their own privacy policies. We share only transaction amounts and reference numbers, never account passwords.

Your Right to Request Changes

You can request to see all your stored data, correct inaccuracies, download your account history, or ask us to delete your information — subject to legal and regulatory requirements.

Privacy Rights and Data Access — What You Should Know

These questions cover the privacy topics that come up most when players in Jakarta, Surabaya and across Indonesia set up their accounts. Read through them to understand your rights and how our policy works in practice.

We collect your full name, email, phone number, date of birth and a copy of your identity document for verification. We also collect information about your gaming activity, login patterns and payment history. This data is used to confirm your eligibility, comply with local law, prevent fraud, and improve your account security.

Payment records are kept for the lifetime of your account plus three years after you close it, as required by tax and anti-fraud regulations. Withdrawal verification documents and transaction receipts are archived in the same timeframe. You can request a copy of your transaction history anytime through your account dashboard.

Yes. You can request a full export of your personal data by submitting a formal request through email or live chat. We'll compile your account information, game history, payment records and communication logs into a downloadable file within seven business days.

We do not sell your personal information to advertisers, data brokers or other commercial entities. Payment processors (DANA, OVO, GoPay, QRIS) see only transaction amounts and reference numbers under their own privacy policies. We may share data with regulators or law enforcement where local law permits or requires.

Your payment wallet details are encrypted using industry-standard protocols and stored in isolated secure servers separate from your account profile. We never store your full payment credentials in plain text. Deposits and withdrawals are verified through the payment provider's own encryption layer before reaching our system.

Your account data is retained for three years after closure for tax compliance and fraud investigation. During this period, your account can be reactivated. After three years, your personal data is permanently deleted unless a regulatory requirement demands longer retention.

You can update your email, phone number and communication preferences directly in your Account Settings. To delete your account entirely, contact our support team and we'll process your request within five business days, subject to any outstanding balances or pending withdrawals.

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